Delete your account
You can ask us to delete your Shelf-Snap account and everything stored in it at any time. You do not need the app installed, and you do not need an active subscription.
Deleting your account is permanent. Your inventory, batches, templates and photos are removed and cannot be recovered. If you want to keep your item data, export it to CSV from the app before you request deletion.
How to request deletion
Email us from the address your Shelf-Snap account uses:
Subject line: Delete my account
Include the email address on the account. We verify that the request comes from the account holder before deleting anything — if you email from a different address, we will ask you to confirm from the account address first.
We confirm by email once the deletion is complete.
What gets deleted
| Data | What happens |
|---|---|
| Your account and login credentials | Deleted |
| Items, batches and inventory records | Deleted |
| Listing templates you created | Deleted |
| Photos you uploaded | Deleted from storage |
| Saved settings and preferences | Deleted |
| Support emails you sent us | Kept, unless you ask us to remove them |
| Transaction and billing records | Kept where tax and accounting law requires it |
How long it takes
Your account is deactivated as soon as we process the request — usually within a few business days. All personal information is permanently deleted within 90 days, except where we are required by law to keep specific records, as described in our Privacy Policy.
If you have a subscription
Deleting your Shelf-Snap account does not cancel a subscription billed through the App Store or Google Play. Cancel it in your device's subscription settings first, or you may continue to be charged by the store.
Questions
If you want to remove specific data without deleting your whole account, or you are not sure what deletion would affect, email [email protected] and ask — we will walk through it with you.
WinWin Network Corp.
Email: [email protected]
Website: shelf-snap.com
Long Beach, California